LEI Extras - Customer Service

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LEI Extras Online Shopping Accessories are listed by category and by unit compatibility. To see all accessories in a category, click on the appropriate category link. To see all accessories available for a particular unit, click on the unit in the drop-down menu under the appropriate product brand. If the accessory you are looking for is not listed, contact LEI Extras for price and availability. To purchase an accessory, click on the accessory name. This will place the item in your shopping cart. To view your shopping cart, click on the shopping cart link in the navigation bar at the top of the page. To change an item's quantity, enter the new quantity and click "Update Cart". To remove an item from your shopping cart change the quantity to zero and click "Update Cart".		Shopping Checkout Ordering Online Ordering by Fax Order Status International Pricing Security Shipping Back Orders Warranty Returns
Checkout When you have completed shopping and are ready to checkout, review the items in your shopping cart. Verify quantities are correct. Orders may be placed online, by phone, fax or mail. If ordering online select "I would like to order online" and click "Checkout". If you wish to order by phone, fax or mail, select "I would like to print an order form" and click "Checkout". VISA, MasterCard, American Express, and Discover are accepted. Sorry, no COD or open accounts.		return to top
Ordering online When you select "order online", a secure connection is established. The unbroken key or closed lock symbol in the lower left-hand corner of the page indicates a secure connection. While in this mode, all information you submit is encrypted and cannot be intercepted by anyone else. If an error message appears, click on the "back" button on your browser and choose an alternate method of ordering. Billing Enter your billing address. Please include your phone number and email address in case we need to contact you regarding your order. Click "Submit". Shipping Enter the shipping address or check the "Shipping address is same as billing address" box if appropriate. Please note that products cannot be delivered to a P.O. Box address. Click "Continue". Only complete orders will be shipped. Credit Card and Shipping Verify order information is correct. Select shipping method. Enter payment information, indicating type of credit card, the expiration date, the credit card number (enter all digits on card) and your name exactly as it appears on the credit card. Click on "Place Order" to submit your order. If changes are required, use the "back" button on your browser to return to the appropriate order page. Highlight the area you want to edit and type in the new information or click the "Clear Form" button and re-enter the information. Click on "Submit" or "Continue" to update the form.		return to top
Ordering by fax After selecting the desired items and placing them in the shopping cart, select "I would like to print an order form" and click "Checkout". Fill in the billing and shipping information and print the order form. Fill in your payment information, indicating the type of credit card, the credit card number (entering all digits on the card), the expiration date and your signature. Fax the order form to 1-918-234-1700. (A cover page is not required.)		return to top
Order Status You will receive an email once your order has shipped with tracking information. Please allow up to two weeks before contacting LEI-Extras for order status. This will allow us to help those will technical problems more effectively. If after two weeks, you have still not received your order, please contact us.		return to top
International We are currently unable to accept or ship orders outside the U.S. Please contact a Dealer nearest you for international orders. In Canada, please contact Lowrance Canada at 800-661-3983 (dial 905-629-1614 outside Canada) for availability and pricing. In Australia, please contact Lowrance Australia at 02-99059700 for availability and pricing.		return to top
Pricing Prices and programs apply in the U.S. only. Prices and products subject to change without notice.		return to top
Security LEI Extras, Inc. uses Secure Sockets Layer (SSL) technology to protect order information. SSL encrypts order information. To check the security of your connection, an unbroken key or closed lock should be displayed in the lower left-hand corner of your browser window after you have entered the "checkout" area. You can also check the URL line of your browser which will change from "http" to "https" when you access a secure server. If you are unable to connect to a secure server, please place you order by phone, fax or mail.		return to top
Shipping Most orders will be shipped within two to three business days. Unless specified otherwise, orders will be shipped by Ground Service. Most shippers will not deliver to a post office box. Orders shipped in more than one package may not necessarily be delivered at the same time. Please allow a few days for all packages to arrive before calling Customer Service. Ground Delivery to Alaska = $30.00 Ground Delivery to Hawaii = $55.00 Ground Delivery to Canada = $25.00 Express Air Delivery is available for in-stock merchandise which will be shipped within two business days from the time we receive your order. Add $30.00 to your regular shipping charges.		return to top
Back Orders Occasionally, due to manufacturer's delays or high volumes, certain items may be temporarily out of stock. These items will automatically be shipped as soon as they become available. Only complete orders will be shipped. These items will not be charged to your VISA or MasterCard until time of shipment.		return to top
Warranty Products are backed by a one-year warranty. (Some limitations apply. Read the Warranty Statement enclosed with your order.)		return to top
Returns If for any reason you are not pleased with your order, you may return it in new and unused condition within 30 days of purchase, for a full refund or replacement. Proof of purchase is required. Please follow the instructions on the Return Merchandise form included with your order. Videotapes, software, mapping cartridges and shipping are non-refundable. All returned merchandise is subject to a 15% restocking fee. Contact us to set up an RMA.		return to top

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